MoonPay
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Re: UNABLE TO SEND FUNDS TO ANOTHER WALLET
Hey. So I'm experiencing a problem with my Moonpay account where I made a purchase of some BTC and I'm having difficulties transferring it over to another wallet.
The problem is, I do t have the icon to "send" show up on my screen.
It only show to "Buy" or " Swap" and I'm not interested in that, I want to send my funds to another account. Can you assist with this please?
If it helps to know, I'm located in Guyana, South America.
Preferred solution: Information on why I'm unable to transfer funds from my account and why I'm not seeing the "send" option.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Withdraw
I tried few time to sell my crypto currency and withdraw but it keep said I dont have enough ETH currency and I put it in and still keep said that
Asheville, North Carolina
Non Helpful and Scam-like
My wife's debit card was stolen and used to purchase crypto at Moonpay. So, we want the purchase to be transferred to her
since it was in her name. There are no humans to talk to at Moonpay.
So how do we contact them?
User's recommendation: avoid!!!
Mcminnville, Oregon
If only I could give them zero
Seems like they are helping the scammers take people's money. Because if it's a legit company there should be a way to reverse people's funds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbellsville, Kentucky
Why Was My Account Disabled?
Hello - I set up a MoonPay account today(3/10/24) and as soon as verification of my identity was completed, I received a message that my account had been disabled due to violation of your terms and conditions. I hadn't even made one transaction before it was disabled so I do not know how I could have violated your terms and conditions.
Please tell me what I can do to have my account restored. Thank you.
Homewood, Illinois
Worst application no customer service help at all
I needed verification they are not up to help no one comes worst application
They are just fake and cheap
User's recommendation: Never trust moon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have problem
I'm buying crypto and I'm not getting it in my wallet. I bought a few days ago and I haven't talked to you more than once and I'm not getting any help.
Is my id order I have 2 order
7ce8c7bd-bd6c-46a0-9e76-6eb1242a34bd
d24d0690-9cf6-4fa7-9176-4****ea98e2d
Preferred solution: Full refund
User's recommendation: I don't get
Warsaw, Mazovia
My experience
I made several successful investments with this broker before losing 80% of my savings to the trading scam. It cost me so much money and pain to invest in a broker that was not even real.
All thanks to, MAC WIKI TEAM for helping me recover my money back email them now: macwiki @ proton. me
User's recommendation: reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unreliable service, do not use it.
You can wait days to receive your crypto after you paid, do not use their service, otherwise you will end up really disappointed.
- Unreliable service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very unreliable, always issues or down with high fees
Have a pending transaction that will not expire automatically and I cannot cancel it. So my money is stuck in moonpay.
They say they are doing a verification and that was a week now and the transaction still pending and stuck in moonpay. They Suck!
- Site issues constantly
- High fees
Preferred solution: Full refund
User's recommendation: Do not use moonpay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Copenhagen, Capital Region
Wrong payment
I made a wrong payment to the wrong address bc1qwf...7v8rhv, I would like if the payment can be send back to me.
I got scammed
Well my happiness was restored back the moment I met assetrecoup.org they recovered my lost back Im so happy and thankful to them
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
GOT SCAMMED USING EAST WEST CARD
Dear ma'am/ sir
Good day! We would like to inform you that we are here to cancel our transaction at 12:54 noon ( 19, 087.
61 ), 12:38 noon ( 127, 250. 72 ), 12:36 noon ( 127, 250. 72 ), 12:57 noon ( 12, 727. 07 ) because Aileen B.
Lorca, the owner of the card, east west platinum does not purchase any product to your company, moonpay but we got scammed by using our card to transact with you. We would like to ask for cancellation letter that will help us to get rid from this scammer to be able to refund our money that was stole to our east bank account. Thank you for your kind consideration.
We are waiting for your response as soon as possible. For more information and clarification please contact us through phone 0919650**** and via email lorcaaileen@***.com.
Preferred solution: Cancel our transaction with you and to get cancellation letter
Reims, Marne
Victime d’arnaque
Svp pouvez-vous me contacter j'j'un J'j'ai étéesainte Victoiremeps d'arnaque via votre site pouvez vous arrêter le paiement merci
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Got Scammed using the transaction of MoonPay
Dear Ma'am/ Sir
Good day! I would like to inform you that I am here to cancel the transaction at 12:34 noon ( 19, 087.
61), 12:38 noon ( 127, 250. 72), 12:36 noon ( 127, 250. 72, and 12:57 noon ( 12, 727. 01) because that transaction does not belong or purchased by Aileen B.
Lorca the owner of the card East west platinum. We got scammed today. Hoping you would see this request and consider us because we talked to the East west Bank, and they instructed us to negotiate with you and to ask a cancellation letter from your company, Moonpay. We are waiting for your response as soon as possible to fix this issue or problem.
Thank you for your kind consideration. For more information and clarification you can contact us through contact number 0919650**** or through email lorcaaileen@***.com, and you can also send there the cancellation letter.
Preferred solution: Cancellation Letter to give to the bank east west because got scammed and to cancel the transaction because we lost 286, 314. 12 which we do not transact or purchase using our eastwest card.
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hello, were you refunded