Skip to content

Contact MoonPay Customer Service

How to Reach a Person at MoonPay

Verified Contact Information

Toll-Free Number:

  • 1-833-610-0735
Call Now
Send Message

Customer Service:

support@moonpay.com

Legal:

privacy@moonpay.com
Privacy Inquiries

Media:

social-tech@moonpay.com

MoonPay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular MoonPay Phone Number
1 (833) 610-0735
Average Calls duration
1 minute
Most Popular MoonPay Email Address
support@moonpay.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
16% phone, 84% email
Common Reasons for Contact
Account, request for information, payments and charges
View full overview

How to Contact MoonPay Customer Service?

Most Popular Number:

(833) 610-0735
Total calls: 16 Last call: Jun 11, 2026

MoonPay customer service team can listen to customers' complaints via their designated phone number. The MoonPay phone number to contact their customer service team and report your complaints is 1-833-610-0735. While there is only one MoonPay contact number, there are other ways to get in touch with their customer service team. For instance, get in conversation with the MoonPay support team via online chat. MoonPay live chat service's virtual assistant is well equipped to solve the general queries of their customers. However, customers can opt to speak to an agent and contact the MoonPay team to resolve their issues. To initiate the MoonPay live chat feature, customers will have to provide their email addresses.

MoonPay functions from its headquarters, which is situated in Miami, Florida. The strategic corporate point of contacting MoonPay is the central nerve center for MoonPay's extensive operations and corporate functions. The address can also be used to contact the MoonPay customer service team for business-related inquiries, collaborations, or interactions with MoonPay. The dedicated MoonPay support team is easily accessible at this central hub and is committed to providing timely and professional assistance for your business needs. Any communication directed to this location will receive the attention it requires from the core of the MoonPay customer service team.

Certainly, MoonPay goes the extra mile to offer full-fledged MoonPay customer service to its valuable customer base. This includes 24-hour MoonPay support, where customers can receive help with their questions. Besides contacting MoonPay via phone or chat service, the company's website features a vast library of educational articles to help customers break down complex topics relating to Crypto, Bitcoin, Blockchain, and more.

One of the ways to contact MoonPay customer service is by writing an email to their team. You can send a MoonPay email with as many accurate details as possible to support@moonpay.com. This email address is particularly for customers who want to talk directly to the MoonPay customer service team. Besides the customer service issues, customers can also seek more information by talking to the MoonPay support team. For privacy inquiries, you can contact MoonPay at privacy@moonpay.com. Similarly, direct your email to the MoonPay customer service team at social-tech@moonpay.com for media-related questions and concerns.

PissedConsumer Club

Contact Information

MoonPay Website:

MoonPay Help Center:

Corporate Office Address:

Moon Pay Limited
Miami, Florida
United States

Summary of MoonPay Customer Service Calls

16 TOTAL
CALLS
00:42 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MoonPay?

Account Question:

  • “Account not showing up”
  • “I. Trying to set my passcode it won't light up so I can't put the code in on my phone”
  • “Recover money”

Request for Information Question:

  • “To talk to a”
  • “I’d like to know if my account is set up now haven’t heard from anybody”
  • “Conical verification of funds”

Payments and Charges Question:

  • “Fraudulent activity,,on my debit card,”
  • “Keeps declining my transaction”

Activation/ Cancellation Question:

  • “Canceled subscription, but an order was still shipped”

Cards Question:

  • “Card declined”

Product/ Service Question:

  • “Withdrawal of my money”

Other Question:

  • “Scammed”
  • “Can't buy crypto why”

Compare MoonPay Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about MoonPay? What happened? What can we help you with?
Submit review Don't show this popup