Bill M Fee

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Verified Reviewer
| map-marker Columbia, South Carolina

I lost $28,000 not $28

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I wrote my first review but MoonPay got it wrong.I was also talking to a Paul Thomas who just stopped talking to me because he did not want to return my money that he took from me.

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User's recommendation: Do not use MoonPay

WayneJames S

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Verified Reviewer

Security check process

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Updated by user Sep 18, 2024

Not pursuing with MoonPay, too unreliable, lack of trust, difficult to obtain answers, does not inspire confidence.Have pursued other options and platforms

Original review updated Sep 18, 2024
For 2-days and 2.5+ hrs, I have been attempting to complete the security process installed on the MoonPay platform.
For over a year, I have been using MoonPay as the platform between my Wallet and Bank to process purchasing Crypto-currency.
However, whenI went to purchase the currency again, I was confronted with the newly installed security procedure, which I totally understand is required and welcome. What I do not understand and am totally frustrated about, is the malfunction of the system and the inability to proceed in a simplified process as its designer intended, although I feel he/she was holding their finger to the wind when they quoted about 2 mins to complete.
At each stage there was an issue with the data the system was attempting to collect, necessitating several attempts to capture before moving to the next stage.
Yesterday, I managed to advance after to the facial image stage, and that was after 1 hr.

How I maintained my composure battling with technology baffles me, however I did so until the seventh retry, which, by then, it was time tell the system where to go and what to do with its camera..
Today, the 17th September, having regained my composure, I attempted the facial recognition process again, when finally, after 6 attempts, it captured the image, even though it necessitated taking the computer into the sunny conservatory for sunlight, just to get the system to function properly.
There needs to be far superior technology for the recognition to work, especially for those who wear glasses, but are told to remove them before the scanning starts. That sounds very logical, heavens above, you don't want to seen wearing out of fashion glasses do we, but then, the system starts loading instructions to follow, however, these instructions cannot be read without glasses. Who thought of that daft idea, while screwing my face to read the instructions, when all it said was, let's try again, cos I had been attempting to read the instructions, the photo failed.
It would make a whole lot of sense to place the written instructions prior to the scanning when they can be read with glasses on, wow, hows that for a brilliant idea. (While standing/sitting still, you should slowly move your head from side to side and each time you do that, you will earn additional little green lines, and to get the jackpot, to lift your head a little until the little green lines reach each other and hold hands.

At that point there will be a lot of excitement and maybe a flash or two as a thank you, now try it.
Well, I finally got through that marathon, only to be confronted with an even bigger one with greater potholes and obstacles.

Moonpay is clearly doing things on the cheap.
For example, there is no provision for a person who purchases, say between £50 - £90 every couple of months to participate in ICO's for future maturity. Not a major investor by a long shot, nevertheless, an investor, but a very wealthy one in years to come, remember, Softly Softly catch ye Monkey.
So when I place a lowly numbers like 2% of the current years income, or even 1%, the system has a hissy fit and will not acknowledge the number to proceed to the next question.
Low & behold, fudging the system to get to the next question worked, where placing similar low percentages caused the system into meltdown and refused to proceed further.
There must be a way whereby us little guys can continue without breaking any banks or overspending, to be able to make our little investment for posterity without big bertha waving a stick because of small percentages.
Im exhausted and still have not been able to complete the security process and I am tired of jumping hurdles and dodging side swipes, I just wanna by some crypto currencies..
I have paid my penance and served my time, can I just pass go and give me my green card, or whatever colour that I will be presented with after this gruelling challenge that is fit for the SAS.
I have decided not to pursue the MoonPay journey as I have signed up with a more reputable platform where you can actually speak to a human being and where they provide an email address for ease of contact.
MoonPay is not a platform that inspires confidence unfortunately.
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Pros:
  • Fast efficient transaction security conscious
Cons:
  • Fees too expensive and security too intrusive

User's recommendation: Its a challenging course

Rodopski B

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Verified Reviewer
| map-marker Lille, North

I haven't received the money I deposited in my wallet, I want to get my deposit back.

MoonPay - I haven't received the money I deposited in my wallet, I want to get my deposit...

I haven't received the money I deposited in my wallet. I want to get my deposit back. I want to get my deposit back.

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Bill M Zxl

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Verified Reviewer

All emails I have used to reach out to MoonPay are un monitored .

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I have tried to send several emails to the support addresses provided, only to be informed that these emails are not monitored.

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Loss:
$28

Preferred solution: Full refund

User's recommendation: Don't use MoonPay.

Mark Fitzgerald Ryan

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Verified Reviewer

Fraudulent Moonpay Account

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Updated by user Oct 18, 2024

So far...nothing.

Original review updated Oct 18, 2024
To whom it may concern,
My name is Mark Ryan. I never created a Moonpay account.

I received an email, and after what occurred on Whatsapp, I had to verify whether or not there was an account in my name. So, I entered the code and my Gmail address was already set up on Moonpay for sign-in using my Google email. An account was already created by someone else. Perhaps I was validating the account with the code, or it was the second security check.

I could not know. In any case, it is in the name of Mark Ryan, email: markryan9352@***.com.
Please delete this account promptly.
Thank you,
Mark Ryan
815546****
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Pros:
  • I never used moonpay
Cons:
  • Creating fraudulent accounts in the names
  • And using mypersonal information l info

Preferred solution: The fraudulent Moonpay account which was set up using my name and my Google email. A and any related information regarding me, and my personal information.

Atanas S Ipb

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Verified Reviewer

Helps

Hello, my name is Atanas Stoyanov. As your user, I was on Moon Pay today and made a Bitcoin transaction.

I bought Bitcoin, but I can't figure out where it went. It states that the transaction is complete, but where were the Bitcoins sent? I can't decode this address. I didn't set it.

What happened? Please help.

Can you please refund my account? Thank you in advance.

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Loss:
$235

Preferred solution: Deliver product or service ordered

Jeanine V Cup

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Verified Reviewer
| map-marker Leuven, Flemish Brabant Province

Withdraw

MoonPay - Withdraw

i want to withdraw my money but moonpay never sent my money since the 19 june 2024, i contacted them but no respond

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Junza40

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Brisbane, Queensland

How to receive my pending money

MoonPay - How to receive my pending money
MoonPay - How to receive my pending money - Image 2

I got email from your company and said I have to pay for gas fee of $388.30 to your provided wallet address to receive my pending money going to my wallet. How do I pay the gas fee?

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Anonymous
map-marker Camarillo, California

Can't do transactions on my MoonPay account Blocked

My MoonPay account is Blocked and I have been a long time Customer. I Sent in the Paperwork they asked for and it has not been resolved.

Almost 7 days.

I am Ready to Cancel my Moon Pay account!!! Very Poor Customer service!!!

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Mark M Lhs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I didn't give authorization for the transactions

MoonPay - I didn't give authorization for the transactions

Yes, I woke up this morning, checked my bank account, and realized I got paid. However, it was at $0 and the transactions that were done; I didn't give permission to use my paycheck.

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Loss:
$490

Preferred solution: Full refund

Stefan G Efo

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Verified Reviewer

I have a problem with a transaction

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MoonPay - I have a problem with a transaction

Hi, I have a problem with a transfer I made to Moonpay. I forgot to enter the reference number. Can you help me?

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Loss:
$1000
Pros:
  • Fast transaction

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Beaverton, Oregon

Horrible customer service

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Am trying to reach out for a verification issue and theres no way for me to even speak to a human. on top of that the robots are unhelpful as well. not a very great look for moonpay.

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Raoul Mbuengain t

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saint-Gilles, Brussels Capital

I didnt receive my transfert since from moonpay since 25 april

I didnt receive my transfert since from moonpay since 25 april
I didnt receive my transfert since from moonpay since 25 april - Image 2

Since last thursday my brother send mij money but i never received it i dont know the reasons and is since 25 april .thank you

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Akeem W Kvb

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Verified Reviewer

Re: UNABLE TO SEND FUNDS TO ANOTHER WALLET

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Hey. So I'm experiencing a problem with my Moonpay account where I made a purchase of some BTC and I'm having difficulties transferring it over to another wallet.

The problem is, I do t have the icon to "send" show up on my screen.

It only show to "Buy" or " Swap" and I'm not interested in that, I want to send my funds to another account. Can you assist with this please?

If it helps to know, I'm located in Guyana, South America.

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Preferred solution: Information on why I'm unable to transfer funds from my account and why I'm not seeing the "send" option.

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